Privacy Policy

This Privacy Policy explains how enkab web design collects, uses, stores, and protects your personal information.

Our Contact Details

Business Name: enkab web design
Phone: 07466 988 149
Email: nana@enkab.co.uk

The Personal Information We Collect

We currently collect and process the following information:

• Name
• Email address
• Telephone number
• Company name (where applicable)
• Any information you provide in your enquiry

How We Collect Your Information

Most of the personal information we process is provided directly by you when you:

• Submit an enquiry through our website
• Contact us by email, telephone, or social media
• Request information about our services
• Schedule a call or appointment with us

How We Use Your Information

We use the information you provide to:

• Respond to your enquiry
• Provide information about our services
• Schedule and manage appointments or calls
• Deliver services you have requested
• Maintain business records and communications

We may share this information with trusted third-party service providers where necessary to operate our business, including appointment scheduling, email, website hosting, or IT support providers.

We do not sell your personal information.

Lawful Basis for Processing

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on are:

• Contract – Processing is necessary to provide our services or take steps before entering into a contract.
• Legal Obligation – Processing is required to comply with legal, tax, or accounting obligations.
• Legitimate Interests – Processing is necessary to respond to enquiries, communicate with clients, manage projects, and operate our business effectively.

How We Store Your Information

Your information is securely stored in password-protected Gmail accounts and secure electronic business records.

We keep personal information provided through enquiries, contact forms, emails, and appointment bookings for 12 months from the date of our last communication.

After this period, we securely delete emails and electronic records containing personal information unless we are legally required to keep them for regulatory, tax, accounting, or legal purposes.

Your Data Protection Rights

Under data protection law, you have the following rights:

• Right of Access – Request copies of your personal information.
• Right to Rectification – Request correction of inaccurate or incomplete information.
• Right to Erasure – Request deletion of your personal information in certain circumstances.
• Right to Restrict Processing – Request that we limit how your information is processed.
• Right to Object – Object to our processing of your information.
• Right to Data Portability – Request that your data be transferred to another organisation or to yourself.

You do not have to pay a fee to exercise these rights. We will respond within one month.

To exercise your rights, please contact us at nana@enkab.co.uk or 07466 988 149.

How to Make a Complaint

If you have concerns about how we use your personal information, please contact us first at nana@enkab.co.uk.

You also have the right to complain to the Information Commissioner's Office (ICO).